Shipping policy
Thank you for shopping with Chinchilla Chili — we're so glad you're here. Below you'll find everything you need to know about how we get your order to you.
Processing Time Orders are typically processed within 2–5 business days. During peak seasons or promotional periods, processing may take a little longer — we appreciate your patience.
Shipping Times We ship to addresses within the United States. Estimated delivery times after processing:
- Standard Shipping: 5–10 business days
- Expedited Shipping: 2–4 business days (where available)
Shipping times are estimates and may vary due to carrier delays or factors outside our control.
Shipping Costs Shipping costs are calculated at checkout based on your location and selected shipping method. We may run shipping promotions from time to time — keep an eye on our store for the latest offers. Shipping is free in the United States for orders of at least $100.
Order Tracking Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package on its journey to you.
Dropship & Supplier Fulfillment Items in our catalog are fulfilled directly by our supplier partners. Your order may arrive in separate packages on slightly different timelines. Rest assured, each item is carefully sourced and on its way.
Lost or Delayed Packages If your package appears lost or significantly delayed, please reach out and we'll do our best to make it right.
Contact Us Have a question about your shipment? Reach out through our contact page and we'll get back to you as soon as we can.